Disappointing service - must use same location

We have bought many tires from Big O as they are the only tire store in our town. They can be competitively priced if you watch the sales.

Bought a set of tires locally. Got a nail, was in Colorado Springs. Specifically went to a Big O tires in Colorado Springs, for the repair and they charged $20.95!!!

They said even though it was clearly a Big O tire they did not support the warranty because we did not buy the tire originally from that particular store.

Wow, really?!

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